Article: Four on-target social media strategies: 'Please', 'Thank You', 'Sorry' & 'What's Next?'

Four on-target social media strategies: 'Please', 'Thank You', 'Sorry' & 'What's Next?'
http://www.socialmeteor.com/2011/01/26/four-on-target-social-media-strategies-please-thank-you-sorry-whats-next/

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