onsdag, september 07, 2011

With all of this talk about command centers...

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With all of this talk about command centers, it's interesting to see exactly what most businesses are doing in terms of monitoring vs. listening and just how far that information travels within the organization. We have to start somewhere, but at the same time, we have to translate activity into intelligence and actionable insights. Will you carry that torch?
The Need for a New Listening Movement: From monitoring to learning Brian Solis
The Need for a New Listening Movement: From monitoring to learning. Tweet. September 6, 2011; View Comments. The market for listening services is rapidly maturing with vendors such as Radian6, Spiral1...
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