The Broken Link of Social Customer Service – Part 2 | Networking Exchange Blog

Brian Solis - "Social media marketing is just the beginning. Customers aren't on popular social networks because they're looking to be entertained by their favorite brands. They're online to seek and share experiences."

http://networkingexchangeblog.att.com/small-business/the-broken-link-of-social-customer-service-part-2/

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